Returns, Refunds & Complaints Policy
Our Commitment to Fresh Flowers in Honor Oak
At Flowers Honor Oak, we take pride in serving our local community with the freshest, most beautiful blooms. As trusted florists to Honor Oak households and businesses, we stand by a Fresh Flowers Guarantee. We are committed to ensuring you receive arrangements that delight and impress—every time.
Fresh Flowers Guarantee
We guarantee that every flower arrangement delivered by Flowers Honor Oak is freshly prepared for optimum beauty and longevity. Our expert florists handpick blooms daily from reputable suppliers so they reach you at their very best. Should your order fall short of this standard, we want to know so we can put things right.
Damaged-on-Arrival Policy
Although we handle every bouquet with care, very occasionally flowers can sustain damage during transit. If your flowers arrive damaged or wilted, please contact us straight away with clear photographs of the arrangement as received. Letting us know promptly—ideally on the day of delivery—helps us resolve issues quickly and maintain our high service standards.
Freshness Window
All our fresh flower arrangements are designed to look stunning for a minimum of five days from delivery, given proper care and placement away from direct sunlight or drafts. If your flowers fail to stay fresh within this window through no fault of your own, please notify us as soon as possible so we can assess the concern and offer a suitable resolution.
Refund and Replacement Options
Your satisfaction is our priority. If you experience a problem with your order—whether due to damage, quality concerns, or freshness issues—we can offer the following solutions:
- Full or Partial Refund: If the arrangement does not meet our Fresh Flowers Guarantee, you may be eligible for a full or partial refund depending on the situation.
- Replacement Arrangement: We can arrange for a new bouquet to be delivered at your convenience, ensuring you receive the quality expected of Flowers Honor Oak.
To begin the refund or replacement process, please contact us with your order details, the nature of the issue, and photographic evidence where possible. This allows us to process your request quickly and fairly.
How to Make a Complaint
We value feedback from every customer in Honor Oak—it helps us improve and grow. If you wish to make a complaint about your experience or our products, our team wants to hear from you. Please provide your order number, a detailed explanation of your complaint, and supporting photos if relevant. Our customer care team will investigate your case and get back to you with a resolution as soon as possible.
Your Trusted Local Honor Oak Florist
Flowers Honor Oak isn’t just a name – we are passionate florists dedicated to serving the homes and businesses of Honor Oak and the surrounding areas. Your happiness with our fresh flowers and friendly service is always at the heart of what we do. If you have any concerns at all with your order, please reach out. We’re always here to help.
Thank you for choosing Flowers Honor Oak for your floral needs. We’re grateful to be your trusted local florist and look forward to brightening your day with every delivery.
