Name: TROPIC GETAWAY
Brand: Flowers Honor Oak
Price: 64.00 GBP
Availability: InStock

Honor Oak Online Flower Order Terms & Conditions

Introduction

Welcome to Flowers Honor Oak. These Terms & Conditions set out the basis on which you may use our website and services to purchase flowers online for delivery in Honor Oak and the surrounding areas. By placing an order with us, you agree to be bound by these Terms & Conditions. Please read these terms carefully before placing your order. These terms are designed to optimise your shopping experience for online flower delivery in Honor Oak and nearby localities.

Eligibility and Scope

These Terms & Conditions apply to all customers who order flowers and related products for delivery to addresses within Honor Oak and the adjacent areas. By using this website and service, you confirm that you are at least 18 years of age and capable of entering into a legally binding agreement. If you do not agree to these terms, you must not place an order with Flowers Honor Oak.

The Order Process

Placing an order for flower delivery with Flowers Honor Oak is simple and convenient. Please follow the steps below:

Browse our online selection of flower arrangements, bouquets, and gifts.
Select your desired products and add them to your basket.
Review your selections in the shopping basket and proceed to checkout.
Enter accurate recipient and delivery details, including the delivery address within Honor Oak or surrounding neighbourhoods.
Select your preferred delivery date (where available) and any additional options offered.
Make payment using one of the accepted methods outlined below.
Upon successful completion of the checkout process, you will receive an order confirmation on the website and via email (where an address is provided).

All orders are subject to acceptance and availability. We reserve the right to refuse any order for any reason. Should your order be refused, you will be notified and any payment taken will be refunded in full.

Product Availability and Substitution Policy

We aim to display the products and arrangements as accurately as possible. However, flowers are subject to seasonal availability and may occasionally differ from those pictured on the website. In the unlikely event that a chosen flower or item is unavailable, we reserve the right to substitute with a similar product of equal or greater value and quality. Where possible, we will inform you of any significant substitutions in advance but cannot guarantee notification in every case, especially with last-minute orders.

Delivery

We offer delivery of flowers across Honor Oak and the surrounding areas as specified on our website. Delivery dates and times are offered in good faith; however, they are not guaranteed and depend on factors including stock availability, traffic, weather conditions, and information provided by you. It is your responsibility to ensure full and correct delivery details are entered when placing your order.

Should delivery not be possible due to incorrect address details or the recipient not being available at the address, we will attempt to resolve the issue by contacting you (where possible). Additional delivery attempts or rerouting may incur extra charges. We accept no liability for late or failed deliveries due to circumstances beyond our reasonable control or for incomplete or inaccurate delivery instructions.

Payments

We accept payment for orders by the methods displayed at checkout, which typically include major credit and debit cards as well as trusted online payment services. Your payment will be processed at the time your order is placed. Once payment is received, your order will be processed for delivery. All prices quoted on the website are in pounds sterling (£) and include VAT where applicable.

Flowers Honor Oak employs safeguarding measures to ensure your payment details are secure. We do not store card details on our systems. By submitting payment information, you authorise us to charge the stated amount for your order. Orders will not be processed until payment is successfully received.

Cancellations and Amendments

You have the right to cancel your order for a full refund provided that cancellation is made prior to dispatch or creation of your flower arrangement, in accordance with the below:

Standard orders can generally be cancelled or amended up until 24 hours before the scheduled delivery date. Cancellation requests must be communicated via the customer service contact methods outlined on our website.
For same-day or next-day orders, due to production times and perishable nature, cancellation or amendments may not be possible once the order has been accepted. Please contact us as soon as possible if you need to discuss a change.

If your flowers have already been dispatched or delivered, cancellation is not possible. Refunds, where applicable, will be processed as soon as possible and no later than 14 days after the order is cancelled. Please note that, under UK distance selling regulations, perishable goods such as flowers are exempt from the usual right to cancel and return for a refund, unless the product is faulty or not as described.

Returns, Refunds, and Complaints

At Flowers Honor Oak, we strive to deliver the highest quality in all our arrangements. If you are not satisfied with your order, please contact us within 24 hours of delivery. We may request a photograph of the delivered item(s) to assist in resolving your issue. In cases where products are damaged on arrival or significantly not as described, you are entitled to a replacement or full refund, at our discretion.

Where a refund is granted, it will be made back to the original payment method used to place the order. Refunds will be processed promptly, generally within 14 days.

Your statutory rights are not affected.

Pricing and Promotions

All prices for products and delivery are displayed clearly prior to purchase. Prices are subject to change without notice but will not affect any order for which you have received confirmation. Any promotional offers, discounts, or voucher codes are subject to terms and availability and may not be combined except where specifically stated. We reserve the right to withdraw or vary promotions at any time.

Intellectual Property

All website content, photographs, text, and designs are the property of Flowers Honor Oak (or our licensors) and are protected under UK copyright law. You may not copy, reproduce, modify, or commercially exploit any part of our website or branding without prior written permission.

Liability

Flowers Honor Oak will not be liable for any indirect, special, or consequential loss or damage arising out of or relating to your use of our website, purchase of products, or delivery services. We accept no legal responsibility for any delay or failure to deliver your order where this is caused by circumstances beyond our control - including but not limited to adverse weather, traffic incidents, or incorrect delivery information supplied by you.

Our total liability for any loss or damage arising in connection with an order will not exceed the total price paid for that order. Nothing in these terms is intended to exclude or limit liability for death or personal injury caused by our negligence or for any matter which cannot be excluded or limited under law.

Personal Information and Privacy

Your personal information is processed in accordance with our Privacy Policy, which is set out separately on our website. We use your personal data only for the purpose of fulfilling your order, processing payment, and delivering products, unless you consent to receive marketing communications. We will never sell your information to third parties.

Changes to Terms & Conditions

We reserve the right to amend these Terms & Conditions at any time to reflect changes in legal requirements, our business practices, or product offerings. The latest version will always be available on our website and it is your responsibility to check for updates prior to each order. Continued use of our services will constitute acceptance of the updated terms.

Governing Law and Jurisdiction

These Terms & Conditions, any contract for the purchase of products, and any dispute or claim arising out of or in connection with them are governed by the laws of England and Wales. By placing an order, you agree to submit to the exclusive jurisdiction of the courts of England and Wales.

Contact Us

If you have any questions regarding these Terms & Conditions, our products, or the order process, please refer to our 'Contact' page on the website for the latest contact details. Our team is happy to assist with enquiries related to flower delivery in Honor Oak and neighbouring areas.

Note for Customers in Honor Oak and Surrounding Areas

These Terms & Conditions are tailored for and apply to customers who order for delivery in Honor Oak as well as adjacent local areas. Our commitment is to provide prompt, reliable online flower delivery to residents and businesses throughout this local region, ensuring customer satisfaction with every order.